FAQ

Where is your office?

The office is located at the following address:

101 North Meadows Drive Suite 115 Wexford, PA 15090

It’s conveniently located across from Whole Foods Market on Route 19, near Café Conmigo.

Just park behind the buildings. Parking is free!

Take the stairs or the ramp down to the courtyard, and the office is the first door on the right.

Do you offer teletherapy? Is this safe?
Yes! Teletherapy is offered through the client portal via SimplePractice.com. They use HIPAA-compliant encryption, hosting, and storage. SimplePractice is HITRUST-certified as well.
With whom do you work?

We specialize in working with people affected by…

  • Grief and loss (including death and non-death losses)
  • Other interpersonal issues, including trauma, acceptance, and LGBTQ+ issues
  • Chronic Illness (including cancer)
With what age ranges do you work?

Currently, our practice is limited to adults 18 years and older.

I live in or am visiting another state. Can I see you?

That depends. Where you are (not where I am) determines this.

Dr. Dean holds active licenses in PA and WV, and can see you via teletherapy if you are currently physically (yep, even vacationing) in a state that has enacted legislation to permit that. You can see a list of currently active states here.

Dr. Fleming is licensed in PA and can only see you when you are there.  However, she will soon be able to see you in more states as well.

What are your hours?

 

They are By Appointment only.

Monday & Wednesday, 9 AM – 6 PM

Tuesday, 11 AM – 7 PM

Thursday 8 AM- 4 PM

 

How can I schedule an appointment?

 Please call the office at (724) 271-8503. Or, for existing patients, use the patient portal (link in top righthand corner of this page).

Do you take insurance?

 Yes, we are currently in-network with the following insurance companies:

  • Blue Cross & Blue Shield plans
  • Highmark Commercial Plans
  • Highmark Medicare
  • Lyra Health
  • Optum Behavioral / United Health/ United Behavioral Health
  • Medicare (Red, White & Blue cards)
  • UPMC Commercial Plans
  • UPMC Medicare
  • Aetna

*It is your responsibility to call your insurance to see if we are in network with your specific plan. 

 

What is the No Surprises Act? Where can I find the appropriate disclosure?

Please see the following document for the No Surprises Act.  If you are outside of Pennsylvania, please let me know and I will provide you the appropriate file.

pa-disclosure-notice-regarding-patient-protections-against-surprise-billing 

What options do I have if you are not in-network with my insurance company?

Out-of-Network Health Insurance

If we are not in-network with your insurance provider, you may be able to receive partial reimbursement for therapy sessions depending on your out-of-network benefits. We will provide you with all of the necessary documentation to submit to your insurance company.

Self-Pay

Some patients choose to self-pay instead of using their insurance provider. The most common reasons for self-pay are because we don’t accept their insurance plan, they don’t have out-of-network benefits, or they simply wish to have more privacy.

When you use insurance, those companies require information about your diagnosis, treatment plan, and services rendered with each submitted claim. They can also place limits on the quantity and type of treatment they will cover.

Self-pay ensures that your personal information about your treatment remains private. Please contact our office for self-pay rates.

What are your rates?

Please call the office to discuss.

What forms of payment do you accept?

We accept these forms of payment:

  • Credit/debit cards (Visa, MasterCard, Discover, American Express)
  • Health Savings Account (HSA) cards
  • Flexible Spending Account (FSA) cards
  • Cash
  • Check
What is your cancellation policy?

We require 24 hours’ (1 day) notice to reschedule or cancel an appointment. For Monday appointments, we require you to cancel by the prior Friday before the time of the appointment.

Unless we reach a different agreement, the full fee of the amount we would charge the insurance (not what they have contracted to pay me) will be charged for sessions missed without such notification. Most insurance companies do not reimburse for missed sessions.

 

What licenses or credentials do you have?

Well, to legally call ourselves psychologists, we must have a license.

As such, Dr. Dean is licensed in Pennsylvania and West Virginia. She also holds an E. Passport from the Association of State and Provincial Psychology Board (ASPPB) to practice telepsychology in participating states.

Dr. Dean is also on the National Register of Health Psychologists, has a Behavioral Therapy Training Institute (BTTI) certification from the International OCD Foundation (IOCDF), and is an active member in the American Psychological Association and Pennsylvania Psychological Association. She is a Fellow in Thanatology (FT; Death, Dying, & Bereavement) with the Association of Death Education & Counseling.

Dr. Fleming is licensed in Pennsylvania. She is on the board of Young Adult Survivors United, an organization supporting young adult cancer survivors. Dr. Fleming has published and presented much research as well.

 

What’s the meaning of the alphabet soup of therapy I see: ACT, CBT, CPT, DBT, ERP, PE, etc. Which one will we be doing?

Well, don’t we all love to use acronyms and shorthand? These terms are short for several of the types of therapy we’ll use while we’re working together.

We practice using what has worked before and what has been proven to work for specific issues. So, therapy with your provider is different for everyone. We use these ABCs of therapy with a basic humanist approach (where you’re considered the expert on you!).

Here’s a short list, but please see our specialty and approach pages to learn more. Or simply ask… Our docs love to teach!

ACT – Acceptance and Commitment Therapy
CBT – Cognitive-Behavioral Therapy
CPT – Cognitive Processing Therapy
DBT – Dialectical Behavioral Therapy
ERP – Exposure and Response Prevention Therapy
PE – Prolonged Exposure Therapy

Other Letters you see after our names are related to our credentials:

PhD – Doctor of Philosophy. Some Psychologists have this degree in Clinical or Counseling Psychology
PsyD – Doctor of Psychology. Equivalent in status to a PhD some psychologists hold this degree
FT – Fellow in Thanatology. Thanatology is the study of death, dying, and bereavement. While it certain covers coping with death, it also encompasses losses that are non-death related (such as infertility, health, relationships, identity, divorce, estrangement, and others). Dr. Dean holds this credential.

As a native Pittsburgher, do you put fries on your sandwich?
You mean… on my sammich? Yes. Yes, I do… and also on my salads.
May I ask you personal questions in therapy?

Therapy is focused on you. That said, at times, our doctors may share personal things if they think there is a therapeutic reason to do so. But most of the time, they will not share anything personal.

So, you can ask. The doctor may or may not answer, depending on if they think it is of a therapeutic benefit to you. If they don’t answer, they will likely let you know why or discuss that with you.

What brand of tissues do you use?

Oh, it doesn’t matter, but there are a lot of them here in our office. We have a way of making people cry. But, you know… in a no-harm kind of way.

Therapy can be hard. Tears may fall. You will grow through those tears. And if you see me via teletherapy, make sure you have YOUR favorite brand on hand.

Coffee or tea?

Both. This world and this life are so full of possibilities, and I refuse to limit ourselves to one or the other of these glorious beverages. Although… Dr. Dean’s family will tell you she should drink more water. (They’re probably right.)